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Distribution Management Office


Distribution Management Office


Twentynine Palms, California
DMO - Passenger Section

The DMO Passenger section arranges all transportation required by permanent change of station (PCS) and temporary duty (TAD) service members. We process all required documents for no-fee passports for authorized people and monitor the Commercial Travel Office (CTO) to ensure contractual requirements are met.

We provide service for MCAGCC active duty and civilian personnel for worldwide travel.

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DoD has determined that pet shipment will be limited to passengers in permanent change of station (PCS) status only. You are limited to a maximum of two pets per family. Remember, pets are defined as dogs and cats only. When you request reservations you must present DD form 2208, Rabies Vaccination Certificate, to your transportation office as proof of ownership. Be aware that pet space is limited on all flights, so request for reservations will be made on a first-come, first-served basis.

Processing your pet at the airport can be difficult unless you follow some simple rules. You must show up for your flight no later than 2 hours prior to departure. Passengers on contract commercial (category B) flights may check-in up to 4 hours prior to departure; but, due to limited pet storage space, you must retain custody of your pet until 45 minutes prior to boarding. All pets must remain in their container while in the terminal area.

Please remember you are responsible for obtaining all required documentation, immunization, and border clearance requirements so you should be prepared to defray any associated cost.

Your pet's container must be an approved International Air Association container, which are available at most exchange and retail stores and commercial airports. The cage must be large enough for your pet to stand up, turn around, and lie down with normal posture and body movements. Several layers of newspaper, shredded paper, or absorbent material should be placed in bottom of container. Do not use straw, hay, grass, sawdust, sand or soil. Normally, pets will be individually caged; however, two small animals of comparable size, up to 14 KG (30.8 pounds) each, that are used to cohabitation may be shipped in the same container as long as they can also stand up, turn around, and lie down with normal posture. Pets of different species will not be shipped together in the same container (i.e. a small dog and small cat).

Your pet and container with combined weight up to 70 pounds will be charged as 1 piece. Pets traveling in a single container with combined weight 71 - 99 pounds will be charged as 2 pieces. Pets and container with combined weight of 100 pounds or more and returning from overseas will be charged as 2 pieces; however, waiver must be requested from appropriate service headquarters for travel. Two pets in the same container but weigh less than 70 pounds are charged as one piece. Pets and container CONUS outbound, with a combined weight exceeding 100 pounds, travel commercially at the owners expense as freight. The industry standard is 100 pounds for checked baggage, which exists to safeguard the health and well being of human baggage handlers and prevent damage to baggage handling equipment.

You should feed your pert very lightly and provide water before turning them in for shipment. You should also exercise the pet before coming to the terminal. Some pets with snub noses experience respiratory difficulty inflight. Ensure your container has adequate ventilation and your pet is free of respiratory problems. If possible, because it causes great distress to other pets and may result in injury, do not ship female pets who are in heat (ESTRUS). We cannot accept females with suckling young and unweaned animals. Weaned puppies younger than 8 weeks old should not be shipped due to possible dehydration. A familiar article or toy in the cage may help placate your pet.


Allow your pet to get accustomed to the shipping container a few days before departure so that he or she will be comfortable in his or her temporary home during flight. Use the crate as a bed or feed the animal in the crate for several days.

Sedation is not advised since effects of tranquilizers on animals at high altitudes are unpredictable. Your veterinarian should make a decision to prescribe a tranquilizer for your pet. If you believe some form of sedation might be helpful, be sure to obtain and follow expert advise.

It is a good idea to carry a leash with you on a trip so you can walk your pet before check-in and after arrival.

Do not take your pet out of it's kennel inside the airport. In keeping with airport regulations and courtesy for other passengers, you should let you pet out only after you leave the terminal building.

Kennel and Pet identification (ID). You should mark the kennel with your pet's name and include your name, destination or unit address and phone number if available. We suggest you purchase an ID tag for your pet also.

Please check with a veterinarian to be sure that your animal is fit for travel. Some species, e.g. pug nose dogs, simply do not fly well because they have difficulty breathing even under normal conditions.

Keep strangers, especially children, at a distance if your pet seems to be nervous. Even the most gentle pet can be provoked into growling or snapping.



The purpose of this information is to enable our travelers to make travel arrangements when they are changing duty stations or just going TAD to a conference or school. Hopefully these travel tips will make your requesting and executing of travel much smoother and expedite your reimbursable travel expenses.


When traveling TAD per existing regulations, travelers are required to use the Defense Travel System (DTS) to initiate their travel. DTS is an on line module that will offer airline, hotel and car rental accommodations to the traveler. Questions regarding DTS travel can be answered by your unit Authorizing Official (AO) or the installation DTS Helpdesk. Any traveler that travels more than twice a year is required to have an Individual Billing Account (IBA) to pay for their commercial airline tickets. Ticketing is done electronically but the traveler must ensure that tickets have been generated prior to reporting to their perspective airport. When an IBA is not used travel orders must be provided to the Passenger Transportation Office so that your tickets maybe generated. Tickets will normally be issued 3 days in advance of your TAD.


When ordered to travel to an overseas destination all DOD travelers must use AMC assets when available. The use of AMC has been mandated by HQMC and the Dept of Defense. Your request for travel will be submitted via DTS and will be reviewed by the Passenger Transportation Office (PTO) once it routes through. You should ensure if you are traveling to the Far East Theater that you check with the PTO that AMC wasnt available prior to using commercial air. Non compliance of AMC must be documented in your record to justify the use of commercial transportation.


When ordered to travel to an overseas destination all DOD travelers must use AMC assets when available. The use of AMC has been mandated by HQMC and the Dept of Defense. Your request for travel will be submitted via IPAC in the form of a portcall request. Your portcall request must have your information i.e. rank, full name, full ssn, names of your dependents and their ssn's. If animals are traveling, the type of animal dog or cat with their weight and dimensions of the kennel must also be provided on the portcall request. The portcall information will be provided to your clerk at IPAC who will inform you of your travel accommodations.


We here at the Passenger Transportation Office (PTO) pride ourselves on providing quality travel service. Customer service is important, so we strive hard to provide the best service to our travelers. If at anytime you feel you haven't received quality service from the Passenger Transportation Office, please contact the SNOIC for resolution of your complaint. By understanding the transportation process, hopefully it will enhance your travel experience. If you have travel questions, please don't hesitate in contacting our office.
DMO Menu
Distribution Management Officer
(760) 830-6701
Distribution Manager
(760) 830-6466
Distribution Chief
(760) 830-6356
(760) 830-6315
(760) 830-1563
Passenger (760) 830-6760
(760) 830-6453
Personal Property
(760) 830-6119
email the appointment desk
P P & P
(760) 830-6471
FAX (760) 830-6712

All numbers are in DSN 230

Bldg. 1102
0730 - 1630
Monday - Friday

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