Personal Property Office
The Personal Property Processing Office (PPPO), located within the Distribution Management Office, provides personal property entitlement counseling. PPPO accepts and reviews all applications for shipment and storage submitted by the member using the Defense Personal Property System (DPS). The DPS contains pertinent information regarding your responsibilities and the Transportation Service Provider’s (TSP) responsibilities in servicing your move. PPPO will verify your entitlement and advise you should excess costs exist. PPPO will validate the lines of accounting for shipment and storage of household goods. The domestic and international Personal Property Consignment Instruction Guide is used to properly direct the shipment to destination location.
PPPO is the liaison for the Joint Personal Property Shipping Office-Southwest (JPPSO-SW).
All documentation is uploaded in DPS and retrieved by the JPPSO-SW located in San Diego, CA. JPPSO-SW will route and award your shipment to a TSP to service your move. Please provide two weeks’ notice for pickup, or four weeks notice during the peak season of May through August.
Incoming personnel should contact their TSP to arrange for delivery. If your TSP information was not provided to you, please contact our office at (760) 830-6119 or email smbplmstmohhg@usmc.mil (this is our generic account). If you are not ready to accept delivery of your personal property and need an extension for storage, log into DPS and select the Shipment Management tab, then Shipment Request to request an extension.
All loss and damage claims for shipments that were booked in DPS must be input and filed in DPS. A notice of loss or damage report must be submitted to your TSP within 75 days of your delivery date. Claims must be filed within 9 months of delivery to be eligible for full replacement value (FRV) insurance coverage. You have the right to file your claim up to 2 years from delivery, however if a claim is filed after 9 months but before 2 years from delivery, the claim will be adjudicated on depreciated value of the item.
Call the Quality Assurance Office at (760) 830-6683 or (760) 830-6119 if problems arise during your pack out.
The Customer Satisfaction Survey (CSS) must be completed in DPS after your shipment has been delivered. This survey is used to calculate the TSP’s Performance Score and contains questions designed to garner feedback about services provided by the TSP. The results of the CSS help the Department of Defense (DoD) achieve the dual goal of (1) more frequently selecting TSPs that provide better service and (2) motivating TSPs to improve their services performance
Please access the Defense Personal Property System at www.move.mil for the following How To Guides:
- Self-Counseling
- Shipment Status Check
- Personal Info Update
- Request a Reweigh
- Request a Delivery
- Customer Satisfaction Survey
- Filing a claim
If your application for shipment was not processed in DPS, please contact us via email at smbplmstmohhg@usmc.mil or call (760) 830-6119.