Marines


Cyberspace Operations Division
Communications Directorate

CYBERSPACE OPERATIONS DIVISION (CUSTOMER SERVICE)

MISSION
Protect and defend Government information from vulnerabilities and cyberattacks, by ensuring its confidentiality, integrity, availability, authentication, authorization, and non-repudiation, in support of information systems for MAGTFTC/MCAGCC.

  • Confidentiality: protection from unauthorized access
  • Integrity: objects are only modified by authorized subjects
  • Availability: prevention of data loss, timely and uninterrupted access to objects
  • Authentication: verifies/validates the user identity
  • Authorization: granting access
  • Non-Repudiation: cannot deny an activity or event

 

CYBERSPACE OPERATIONS DIVISION

The Cyberspace Operations Division is comprised of the Compliance and Auditing Branch, The Systems Branch and the Customer Service Branch.

The Marine Corps Cyber Security Order is MCO 5239.2B.

The Combat Center Order for Cyber Security is CCO 5239.2 and is located at: https://www.29palms.marines.mil/Staff-Offices/Resource-Management-Directorate/Adjutant-Office/Orders/

CYBER SECURITY ASSISTANCE

To request assistance for any matter concerning Cyber Security, contact the Information Systems Security Manager (ISSM) by calling (760) 830-0099 or contact the Service Desk at (760) 830-7141.

CUSTOMER SERVICE

The Customer Service collectively manages the Information System Coordinator (ISC) program as well as Remedy Service Requests in Remedy. There are two sections of Information Technology Service Managers in this branch, one represents Base Units and the other represents Operational Forces.

CTR/ITSM Base Units (760) 830-5176/1690
CTR/ITSM Op Forces (760) 830-4657/3230

Guidance on ISC program can be found in Combat Center Order 2620.1 located at: https://www.29palms.marines.mil/Staff-Offices/Resource-Management-Directorate/Adjutant-Office/Orders/

All units are required to have appointed ISC’s in their Commands in order to request services on their behalf.

We also have a USMC PLMS ISC Program Teams Site with channels for common subjects such as Q and A, Remedy Ticket Assistance, Announcements and ISC Training. It is an open Site for ISC’s as well as customers.

CUSTOMER SERVICE ASSISTANCE

MCEN Self-service help can be found at: https://homeport.usmc.mil/SUPPORT/EnterpriseServiceDesk/SitePages/Home.aspx

For assistance in any matter concerning the Communications Directorate, contact the Service Desk at (760) 830-7141 or send an email to SMBPLMSG-6ServiceDesk@usmc.mil.

For assistance with your MCEN-N or MCEN-S computer or user account, please contact the Enterprise Service Desk at 855-373-8762 or at Enterprise Service Desk . https://homeport.usmc.mil/SUPPORT/EnterpriseServiceDesk/SitePages/Home.aspx

Cyber Security (760) 830-0099

Service Desk (760) 830-7141

CTR/ITSM Base Units (760) 830-5176/1690/3500

CTR/ITSM OpForces (760) 830-4657/3230

Operations Officer (760) 830-4066

Telephone Contact the Service Desk

Email SMBPLMSG-6ServiceDesk@usmc.mil

Admin (760) 830-0722

MCEN Support (877) 739-5724

For new infrastructure - jack or cabling - submit a Maximo ticket through Public Works

Commercial (760) 830-6271
DSN 230-6271

Bldg. 1986 10th Street

Marine Corps Air Ground Combat Center Twentynine Palms